Privacy Policy

Effective Date: March 18, 2025
Carthage Transfer
Website: https://carthage-transfer.com/

At Carthage Transfer, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our airport transfer services. By accessing our website or booking our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name: To identify you when you book a transfer.
Contact Details: Email address, phone number, or other contact information to confirm bookings and communicate with you.
Payment Information: Credit card details or other payment methods to process transactions (handled securely via our payment processor).
Travel Details: Pickup/drop-off locations, flight numbers, and travel dates to provide our services.

b. Non-Personal Information

Website Usage Data: IP address, browser type, device information, and pages visited, collected via cookies or similar technologies.
Analytics: Aggregated data to improve our website and services.

2. How We Collect Information

Directly from You: When you book a transfer, fill out a contact form, or sign up for our newsletter.
Automatically: Through cookies, web beacons, or server logs when you visit our website.
Third Parties: From payment processors or booking platforms we partner with to facilitate your reservation.

3. How We Use Your Information

We use your data to:

Process and manage your airport transfer bookings.
Communicate with you about your reservation, updates, or customer support inquiries.
Process payments securely.
Improve our services and website functionality.
Send promotional offers or newsletters (with your consent, where required).
Comply with legal obligations or resolve disputes.

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

Service Providers: Third-party vendors (e.g., payment processors, hosting services) who assist us in delivering our services.
Legal Authorities: If required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. By continuing to use our site, you consent to our use of cookies as described.

7. Your Rights

Depending on your location, you may have the following rights:

Access, update, or delete your personal information.
Opt out of marketing communications.
Request a copy of the data we hold about you.
Withdraw consent where applicable.

To exercise these rights, contact us at https://carthage-transfer.com/contact.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes—typically no longer than 2 Years after your last interaction with us.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.

10. International Transfers

If you are outside the country where our servers are located, your data may be transferred internationally. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

11. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.” We encourage you to review it periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us:

Email: info@carthage-transfer.com
Phone: +216 25 707 991
Address: Bloc 61, Carthage International Airport, Tunis 1080